We use your personal data to:
• establish your identity for secure transaction,
• improve the content of our website,
• provide you with a more personalized service,
• perform market research,
• send you special offers and promotions via e-mail, telephone, SMS and post,
• share aggregated information with third parties (such as our merchant partners) for both advertising and promotional purposes. We will not pass on your individual contact details unless you have given us specific permission to do so,
• keep your data for security administration, legal and maintenance purposes.
To open Exchange.blue account for you, we need to get certain personal information, such as your real full name and e-mail. For verification we need you to provide a copy of your ID and any document with your name and current address such as a utility bill, bank statement or telephone bill.
For certain optional transactions of your account we may also require financial information or personal documents such as bank account details.
For verification purposes Exchange.blue reserves the right to request proof of your identity and proof of address. When registering at Exchange.blue, your IP address is recorded in order to prevent fraud and increase security of our service.
Exchange.blue may as well collect additional information from you or about you in other ways not specifically herein. For example, we may request information related to your contact with our customer or support team.
We may store the results of your reply to a survey provided by Exchange.blue. We also reserve the right to collect the usage and access data that allows us to prevent multiple opening of multiple accounts or other fraudulent actions, which is performed for protection our system against illegal interference or abuse.
Use of Personal InformationExchange.blue shall use your personal information to operate your Exchange.blue personal account and render the services offered on the Exchange.blue website. We also share certain information with banks processing the services and identity verification services as part of our regular daily business operations.
"Cookies"Cookies information will be stored on your computer automatically. When you view the website Exchange.blue, there is a possibility we may store some data on your computer in the form of cookies to automatically recognize your PC next time you visit our website.
Cookies can help us in many ways, for instance, they can be used to personalize our website with your interests or to store your password for a more convenient logging to your account.
Customer Service CorrespondenceWhen you send us correspondence, including emails, tickets and messages in Live Chat, we will store such information in our customer records. We shall also store your correspondence with the customer service and other correspondence with Exchange.blue.
Exchange.blue administration retains these records in order to evaluate and improve our customer service, and to investigate potential fraud and any other violations. We communicate with customers via email to provide requested services or to resolve customer complaints. Exchange.blue administration may use your email address to send you information about important changes in our products and services, and to send notices and other disclosures required by the Terms and Conditions of Exchange.blue`.
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