Bitcoin network problems and delayed payouts.


Dear customers,

As you might have noticed, the bitcoin network is currently overloaded.

Due to this problem, some of you might experience delays with getting a payout from us or not getting bitcoins at all for your transactions.

If you are witnessing such a problem, please send us an email to orders@exchange.blue describing your problem and giving us your invoice number (i.e. 28BD44E7-8D4A-4458-AABF-6F1178AC4912).

Please note that sending several inquiries about a single problem will only make us spend more time to solve it, which is why we highly encourage you to only send 1 email per problem.

We hope for your understanding and ask for your patience.

Yours,
Exchange.blue Team.
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